First Come, First Served

We operate as a first come, first served basis. This means that whoever has received an estimate from us and gets back to us first gets to book the slot. We believe this is the fairest way to go about things. Below are the steps that it takes to book a move within Massachusetts with us:

- If we have a crew available for a move on the customer's requested day we will tell them so.
- We go over the details of the customer's move either over the phone or by e-mail. If we send a customer a questionnaire by e-mail that e-mail states that receiving the questionnaire DOES NOT mean the customer is booked.
- Once we have the information we need, we will send the customer as estimate.
- After a customer has received his estimate he MUST tell us he would like to book. We NEVER assume that a customer is happy with the estimate he has received.
- If a customer is happy with the estimate they get in touch with us to book.
- If we still have the customer's preferred day available then we will book them for that day.
- If another customer who has received an estimate for that same day has booked the last slot then we will tell the customer it is no longer available. We will give that customer alternative dates that we are available. If those days don't work we can always recommend other moving companies.
- We never cancel on a customer that is already booked to make room for another customer, whether that second customer has received an estimate or not. 

First come, first served allows us to treat all customers fairly and it also allows us to run our business instead of going out of business. If we assumed every customer who received an estimate wanted to book there would be many days where our movers didn't work.

We ask that our customer take the time to read the whole questionnaire and the whole estimate. There's a lot of important information in there. Of course, we are always happy to answer any questions you may have about the questionnaire, booking, the estimate, anything really. So, call us at 617.864.0620 or e-mail us at help@intelligentlabor.com. We'd love to hear from you!