Our Cancellation Policy

image courtesy of www.savingswithshellie.com

Frequently potential and already booked customers ask us what our cancellation policy is. Its an excellent question to ask any moving company you might be dealing with

Since we do not take deposits there is no financial penalty for canceling or rescheduling your move. However, we do ask that you give us as much notice as you possibly can so that we can switch you to the day you would prefer (based on our current availability) as well as accommodate other customers who might want your original slot. For instance, if you have a closing scheduled and it gets pushed back let us know immediately so we can work with the new timeline. This is especially important during the summer. We book up far in advance during the summer months and if there's a last minute change we may not be able to fit you in. We'll do our best to make it work, obiviously, but the spot you want may have booked up a month ago.

Also, its very important to remember to let us know. A couple of times we've had customers forget to tell us they didn't need our services and then we showed up for the job. That's a situation we'd really like to avoid and that is part of the reason we send e-mail confirmations two days before a move (though the confirmations don't seem to have made a difference for the customers who forgot about cancelling).

So, that's the policy: the honor system. Except for a few minor hiccups its worked well so far and we have no plans to change it.