Last minute moves

Photo courtesy of http://ledmuseum.candlepower.us/eleventh/clock5.htm

There have been many times we've been able to help a customer out with a lasts minute move. Its easier to do in the winter than the summer simply due to demand, but we have definitely managed some tight time lines in the summer, too. However, there are some things that need to said about last minute moves.

First, 4:50 pm is not the best time to contact the office for a move the next day. That's cutting it a bit too close, frankly. We can try, but it won't often work out. It just doesn't give us enough time to get all the information from you, look at the calendar, give you an estimate and find guys to do the job for you. The further able we are able to plan ahead, even if its just a half a day, will make things go much more smoothly.

Second, last minute moves mean we are not able to get parking permits for your move. We will take that into account when creating your estimate, but most town and cities in the area that issue moving van permits require at least 48 hours notice to issue them.

Third, just because you have contacted us last minute (either by e-mail or phone or voice mail) does not mean you are in the calendar. The act of contacting us does not book you a job. This problem is not exclusive to last minute jobs, but it bears mentioning (and happened to us recently). We are very careful to tell customers that they are not booked until they have seen an estimate and told us they want to book so simply telling us you want to move does nothing more than tell us you want to move. We want to help everyone who would like to move with us but that doesn't mean we can. We cannot treat every request as a booked job otherwise we wouldn't be able to stay in business. A customer must say they want to book with us after receiving their estimate to be considered in the calendar. We are first come, first served so sometimes even when you have received an estimate and respond that you'd like to book we cannot accommodate your move because someone else who has received an estimate booked before you did.

None of this is to say you shouldn't contact us if you need help with a move very quickly, but know that the later you leave things the harder it is for us to assist you. We'd love to hear from you whenever your move is. Even if the exact day you want isn't open we can often suggest other days surrounding it if you have scheduling flexibility.